Table of Contents Content………………………………………………………………………………….....1 Abstract …………………………………………………………………………………...2 1. Introduction: What Six Sigma is …………………………………………………..2 2. Why six sigma………………………………………………………………………...5 3. A Brief History of Six Sigma………………………………………………………..7 4. Benchmarking ………………………………………………………………………..11 5. Six Sigma Credo……………………………………………………………………...14 6. The Breakthrough strategy………………………………………………………...17 7. Lean Six Sigma……………………………………………………………………….26 8. Six Sigma Hierarchy Structure…………………………………………………….34 9. Six Sigma Training System………………………………………………………...36 10. Six Sigma for Business Excellence………………………………………………40 11. Conclusion: What is Next?................................................................................44 References……………………………………………………………………………….46